Who is eligible for adding prepaid credit?
Only Indian auto-billing accounts are eligible for adding prepaid credit at the moment.
How can I add credit to my account?
You can add credit to your account in the following ways:
- by choosing to add prepaid credit when you’re providing your first payment method
- in the billing history page
- in the payment settings page
What is the minimum amount that I can add?
The minimum amount that can be added is the equivalent to 5 USD at the prevailing exchange rate, but if there’s an outstanding balance on the account, funds must be added to cover the balance.
What is the maximum amount that I can add?
The maximum amount that can be added is the equivalent to 2000 USD at the prevailing exchange rate, plus any outstanding balance on the account.
How long can I use my prepaid credit?
Prepaid credit lasts 360 days. Credit from older prepayments is spent first, so advertisers have 360 days to use each prepayment. After 360 days, the remaining prepaid credit from that payment will expire.
Can I get a refund of my prepaid credit?
We don’t support refunds of prepaid credit at the moment.
After the prepaid credit is spent, will my ad stop or will my credit card go back to automatic billing?
You will not be billed on a credit card while you still have prepaid credit left. After all prepaid credit is spent up, you will be billed on a credit card following the auto-billing rules, i.e. You will be billed on the credit card monthly or after the balance reaches the billing threshold.
Can I load funds using UPI/Net Banking?
We don’t support payment methods like UPI, Net Banking, or Wallets at the moment.
How will my prepaid credit be utilized?
Your ad spend will be paid by prepaid credit while prepaid credit remains in your account.
Can I clear my outstanding balance by adding prepaid credit?
Yes. The prepaid credit you pay will first be used to clear your account’s outstanding balance. Any remaining funds will then be considered prepaid credit that can be used for future ad campaigns. If you have an outstanding balance, an amount sufficient to cover the outstanding balance must be added as prepaid credit before any ad campaigns can resume.